The knowledgebase is organized into different categories. Either choose a category from below or search the knowledgebase for the answer to your question.


Backup policy, Do you provide backups?
You are responsible for your backups and web content.   Every Sunday we take a full weekly...
Views: 1293
Can you help me install WordPress/Joomla/Drupal/other software?
Certainly! All our hosting packages include the Softaculous Premium Autoinstaller allowing you...
Views: 722
Each time I open my Cpanel there is a "Certificate Error" why is that ?
It is actually not an error but a warning, that the certificate is self-issued and not issued by...
Views: 715
How reliable are your servers? Uptime?
Very reliable! Over the past year our uptime has been better than 99.98%. That's an average of...
Views: 826
I can't connect to the server, I get a timeout error
Please send us an MTR (traceroute) from your PC/workstation to the server.  You can download a...
Views: 326
My ISP has blocked access to port 2083 - how do I access cPanel?
At Minthost, we meet this problem from time to time, so there is a solution to help. Here's how...
Views: 589
Receiving Email from Minthost
A lot of our communication will be through email.  Everytime something happens - you sign up,...
Views: 1824
The Domain Expiry Process
STEP 1: Domain name registration expiresThis occurs when the domain name has not been renewed by...
Views: 747
What are the control panel URL's
Cpanel (domain hosting control panel) Normal - SSL...
Views: 1297
Which nameservers should I use? IP IP Our central DNS system...
Views: 1222

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